> ## Documentation Index
> Fetch the complete documentation index at: https://help.sweeply.dk/llms.txt
> Use this file to discover all available pages before exploring further.

# Offer automatic customer payments

> Enable AutoPay and understand customer authorization, saved cards, failures, and revocation.

Automatic payments require both a company setting and explicit customer authorization. Sweeply never assumes authorization from an ordinary card payment.

## How enrollment works

1. Your company enables **Offer automatic payments to customers** in Stripe Connect settings.
2. The customer chooses automatic payment while completing an eligible card payment.
3. A successful payment stores the authorization for that specific company, customer, and connected Stripe account relationship.
4. Future accepted invoices for that relationship may be charged using the saved card.

The authorization can cover subscription-generated and standalone orders for the same customer relationship.

## Enable the company option

<Steps>
  <Step title="Confirm online-payment readiness">
    Accounting invoice and Stripe payment registration must be ready, and Stripe card payments must be active.
  </Step>

  <Step title="Open Stripe Connect settings">
    Go to **Settings** > **Customer billing** > **Stripe Connect**.
  </Step>

  <Step title="Enable automatic payments">
    Turn on **Offer automatic payments to customers** after reviewing the responsibility statement.
  </Step>

  <Step title="Let the customer enroll">
    The customer must explicitly accept the authorization during an eligible successful card payment.
  </Step>
</Steps>

## Failures and revocation

* A normal one-time payment does not enable AutoPay.
* A definitive off-session failure disables the relationship until the customer enrolls again.
* Sweeply does not automatically retry a failed customer charge.
* At most one unresolved payment attempt can exist for an order, preventing accidental duplicate charges.
* The customer or operator can revoke the authorization for the complete relationship.

<Warning>
  Enable automatic payments only for invoices representing services the customer ordered or accepted. Your company remains responsible for accurate invoices, adequate notice, disputes, and refunds.
</Warning>