> ## Documentation Index
> Fetch the complete documentation index at: https://help.sweeply.dk/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer communication

> Configure automatic notifications, templates, customer overrides, manual messages, and office handoffs.

Sweeply separates automatic event notifications, manual customer messages, delivery records, and internal operational handoffs. Configure each channel and rule before relying on it for customer communication.

<CardGroup cols={2}>
  <Card title="Configure channels and rules" icon="bell" href="/customer-communication/notification-channels-and-rules">
    Decide which email and SMS messages your company may send automatically.
  </Card>

  <Card title="Before-delivery notifications" icon="calendar-clock" href="/customer-communication/before-delivery-notifications">
    Configure lead days, timing text, and the resulting planning protection.
  </Card>

  <Card title="Edit templates and review delivery" icon="file-pen" href="/customer-communication/templates-and-delivery-status">
    Preview content, send tests, and understand channel outcomes.
  </Card>

  <Card title="Send a manual message" icon="paper-plane" href="/customer-communication/manual-messages">
    Select a customer group, preview recipients, test, and dispatch a message batch.
  </Card>
</CardGroup>