> ## Documentation Index
> Fetch the complete documentation index at: https://help.sweeply.dk/llms.txt
> Use this file to discover all available pages before exploring further.

# Understand order states

> Read an order's validity, schedule, work, protection, invoice, and payment state correctly.

An order does not move through one single status. Scheduling, work, protection, invoicing, and payment change independently so Sweeply can show the real operational situation.

## Operational state

| Display state   | Meaning                                                                                                                                 |
| --------------- | --------------------------------------------------------------------------------------------------------------------------------------- |
| **Unscheduled** | The active order has no assigned team member and time. It still belongs to a target week.                                               |
| **Scheduled**   | The order has an assigned team member, start, and end.                                                                                  |
| **Locked**      | The scheduled, not-started order is protected from automatic movement by the before-delivery window or a current customer notification. |
| **In progress** | The visit has been started but not completed.                                                                                           |
| **Completed**   | The visit has a completion time and can no longer be edited as ordinary open work.                                                      |
| **Cancelled**   | The order is inactive and no longer participates in planning or daily execution.                                                        |

Cancellation takes precedence, followed by completed or in-progress work, then the schedule state.

## Notification state

* **Not notified** means no current before-delivery promise exists for this schedule.
* **Notified** means a before-delivery notification snapshot matches the current schedule.
* **Notification out of date** means the communicated schedule no longer matches the order.

Delivery status—sending, sent, partially sent, or failed—is separate from schedule protection.

## Invoice and payment state

An order may also show whether an invoice is missing, pending, ready, failed, or synchronized, and whether payment is unpaid, pending, paid, partly refunded, or refunded. These states do not determine whether the physical work is scheduled or completed.

<Note>
  **Locked** is a calculated display state, not a permanent flag. An authorized operator can move protected work after confirming the impact and recording a reason.
</Note>