> ## Documentation Index
> Fetch the complete documentation index at: https://help.sweeply.dk/llms.txt
> Use this file to discover all available pages before exploring further.

# Reschedule or cancel an order

> Move an unfinished visit to another planning week or cancel it while preserving operational history.

Rescheduling returns an unfinished scheduled visit to unplanned work in a selected target week. Cancelling removes it from planning while preserving its history and financial records.

## Reschedule a visit

<Steps>
  <Step title="Open the scheduled order">
    Open the order from **Orders**, **Planning**, or **Daily Program**, then select **Reschedule**.
  </Step>

  <Step title="Choose the target week">
    Select the week where the order should return as unplanned work. This clears its current member, time, route position, and travel information.
  </Step>

  <Step title="Review scheduling requirements">
    Update the complete day, time, and member requirement group only when the customer agreement has changed.
  </Step>

  <Step title="Confirm protected movement when required">
    If the visit is inside the before-delivery window or has a current customer notification, confirm that you understand the impact and enter a reason.
  </Step>

  <Step title="Plan the destination week">
    Run Planning for the new target week and contact the customer deliberately when an earlier promise was superseded.
  </Step>
</Steps>

## Cancel an order

<Steps>
  <Step title="Select Cancel order">
    Open the order and choose **Cancel order**.
  </Step>

  <Step title="Enter the reason">
    Record a concise operational reason. Confirm protected cancellation when the customer was notified or the order is inside the lock window.
  </Step>

  <Step title="Confirm cancellation">
    The order leaves Planning and the calendar. Existing activity, invoice records, and payment records remain attached to the cancelled order.
  </Step>
</Steps>

<Warning>
  Rescheduling and cancellation do not automatically contact the customer about the change. Send the appropriate message separately.
</Warning>

<Note>
  To change the recurring cadence rather than one visit, edit the subscription. Moving one order never changes the subscription schedule.
</Note>