> ## Documentation Index
> Fetch the complete documentation index at: https://help.sweeply.dk/llms.txt
> Use this file to discover all available pages before exploring further.

# Edit routes manually

> Drag visits between routes, review timing and eligibility changes, and control manual route ownership.

Use manual route editing when an operator needs to choose a specific route order, member, date, or time. A saved manual route is protected from automatic planning until you release it.

<Steps>
  <Step title="Open route editing">
    In **Planning**, select the relevant date or week and choose **Edit routes**.
  </Step>

  <Step title="Arrange visits">
    Drag unfinished visits within a route, between members or dates, or from the unplanned backlog into a route.
  </Step>

  <Step title="Review the preview">
    Sweeply recalculates timings and travel. Review direct visit moves, related route updates, missing coordinates, fallback travel estimates, working-hour impact, and eligibility warnings.
  </Step>

  <Step title="Review protected customer promises">
    Confirm any changed notified interval and choose whether to send an updated before-delivery notification when offered.
  </Step>

  <Step title="Enter a reason and apply">
    Save the route after the preview matches your intent. If the route changed during review, inspect the refreshed preview before applying it.
  </Step>
</Steps>

## Manual route ownership

Saving a manual edit marks the affected member-and-date route as manually owned. Automatic planning skips the whole route rather than silently changing part of your operator-authored sequence.

Use **Release manual route lock** when you want automatic planning to control the route again. You cannot release it on a date that is still protected by the before-delivery calendar lock.

## Started and completed visits

* Completed visits are fixed history and cannot be moved or omitted.
* An active unfinished visit can be moved manually, even after it was started. Applying that change clears its started state.

<Warning>
  A manual eligibility override can assign a member who lacks a service or property capability. Sweeply shows what is missing and records your reason, but the operator remains responsible for the decision.
</Warning>