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Availability defines the route windows Planning may use. Start with company-wide weekly hours, then add member overrides and date-specific exceptions only where necessary.

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Weekly schedules

  • The Default weekly schedule applies to the company.
  • A Weekly schedule override replaces inherited hours for one team member.
  • Disabled days provide no planning capacity.
  • Start flex allows Planning to begin earlier than the ordinary start.
  • End flex allows Planning to finish later than the ordinary end.

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Configure ordinary hours

1

Open Availability

Go to Settings > Availability.
2

Choose the schedule scope

Select the company default or a specific team member.
3

Set each day

Enable working days and enter the start and end time. Add flex minutes only when overtime-like planning flexibility is acceptable.
4

Save the weekly schedule

Review the affected week in Planning. Availability changes can require a new plan.

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Add an exception

Use an exception for a date range that differs from the weekly schedule:
  • Time off removes the person’s availability.
  • Custom hours replace the ordinary hours for the selected date or dates.
Add an optional reason so office users understand the change.
Availability changes do not automatically move visits protected by a past date, the before-delivery lock window, a customer notification, or a manual route lock.
Last modified on August 27, 2026