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An unplanned order is still valid work. It belongs to a target week but does not yet have an assigned member, start, and end time.

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Unplanned order

An unplanned order has:
  • A planning target week
  • No scheduled start or end
  • No scheduled member or route position
It appears in that week’s unplanned work list until Planning or an operator assigns it.

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Scheduled order

A scheduled order has:
  • An assigned team member
  • A scheduled start and end
  • A position in the member’s route
  • Travel information when available
Once scheduled, the scheduled date—not the original target week—determines which planning week contains the order.

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Move unplanned work between weeks

Use the move action in Planning to change an already unplanned order’s target week. This does not need to release a schedule because none exists.

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Return scheduled work to unplanned

Use Reschedule to clear the current assignment and place the order in a selected target week. Protected visits require confirmation and a reason.
Unplanned does not mean cancelled, missing, or available for any week. It means the active order still needs a valid assignment inside its current target week.

Troubleshoot unplanned orders

Find the data, eligibility, capacity, or requirement preventing an assignment.
Last modified on August 27, 2026