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An unplanned order is still valid work. It belongs to a target week but does not yet have an assigned team member or team, start, and end time.

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Unplanned order

An unplanned order has:
  • A planning target week
  • No scheduled start or end
  • No scheduled assignment to a team member or team, or route position
It appears in that week’s unplanned work list until Planning or an operator assigns it. When the property has usable coordinates, the visit also appears as unplanned work on the weekly map. From there, an operator can select a visible route, compare its valid insertion positions by added or saved driving time, and review the complete route change before applying it.

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Scheduled order

A scheduled order has:
  • An assigned team member or team
  • A scheduled start and end
  • A position in the assigned route
  • Travel information when available
Once scheduled, the scheduled date—not the original target week—determines which planning week contains the order.

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Move unplanned work between weeks

Use the move action in Planning to change an already unplanned order’s target week. This does not need to release a schedule because none exists.

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Return scheduled work to unplanned

Use Reschedule to clear the current assignment and place the order in a selected target week. Protected visits require confirmation and a reason.
Unplanned does not mean cancelled, missing, or available for any week. It means the active order still needs a valid assignment inside its current target week.

Troubleshoot unplanned orders

Find the data, eligibility, capacity, or requirement preventing an assignment.

Edit routes manually

Place an unplanned visit from the calendar or weekly map and review its route impact.
Last modified on September 20, 2026