Troubleshoot unplanned orders - Sweeply Hjælpecenter

Issue type	What to check
Missing planning location or coordinates	Select a valid property address and confirm its map location.
Missing member start coordinates	Add a usable route start address to the planning member.
No member can perform the service	Assign every required service to at least one active planning member.
No member meets visit requirements	Assign the property’s equipment and qualification capabilities to an eligible member.
Preferred member unavailable	Review the member requirement, availability, time off, services, and capabilities.
No capacity on preferred days	Add capacity or relax the required days when the customer permits it.
Time-window conflict	Widen the window, reduce the visit duration, or add eligible capacity.
No route window available	Review working hours, exceptions, fixed visits, protected dates, and manual route locks.
Week capacity exceeded	Move flexible work, add member time, or reduce hard constraints.
Building sweep could not fit	Review the complete apartment cohort’s durations and shared requirements.

Issue type

What to check

Missing planning location or coordinates

Select a valid property address and confirm its map location.

Missing member start coordinates

Add a usable route start address to the planning member.

No member can perform the service

Assign every required service to at least one active planning member.

No member meets visit requirements

Assign the property’s equipment and qualification capabilities to an eligible member.

Preferred member unavailable

Review the member requirement, availability, time off, services, and capabilities.

No capacity on preferred days

Add capacity or relax the required days when the customer permits it.

Time-window conflict

Widen the window, reduce the visit duration, or add eligible capacity.

No route window available

Review working hours, exceptions, fixed visits, protected dates, and manual route locks.

Week capacity exceeded

Move flexible work, add member time, or reduce hard constraints.

Building sweep could not fit

Review the complete apartment cohort’s durations and shared requirements.

Resolution workflow

Open the latest current result

Ignore an Outdated result when a newer plan is required.

Open the issue action

Follow the linked customer, property, order, service, or member resource.

Correct the source data

Change only inaccurate data or requirements the customer has agreed may be relaxed.

Plan the week again

Confirm that the issue is resolved and review whether the new plan displaced other work.

If an order can be assigned manually only by overriding eligibility or working hours, record a clear reason and verify the operational risk with the responsible team member.

​Resolution workflow

Resolution workflow