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Start by identifying whether the problem is connection health, missing configuration, one failed operation, or delayed synchronization. These require different fixes.

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Safe troubleshooting sequence

1

Open Customer billing

Review accounting connection, invoice readiness, online-payment state, and payment-registration state separately.
2

Open the affected provider

Verify the selected company and every required resource mapping.
3

Check provider access

Confirm the app grant or token is still valid and has the roles required for the failing operation.
4

Review webhook status

Use the action shown in the provider settings to create or repair the webhook. A webhook issue does not necessarily mean provider access is invalid.
5

Try the affected action again

After fixing configuration, retry invoice synchronization or refresh the Stripe status from the relevant page.
6

Check an uncertain accounting result

If a payout or another accounting action has an uncertain result, check the accounting provider for an existing record before contacting Sweeply support with the order, invoice, payment, or payout reference.

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Disconnect only when necessary

Disconnecting allows another accounting provider to be connected or unlinks Stripe, but it does not delete existing provider records. It can also remove Sweeply’s ability to retrieve historical documents or refresh records.
Do not disconnect and reconnect as a first response to a missing account mapping or one failed invoice. Fix the narrow readiness or operation issue instead.
Last modified on August 28, 2026