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Use the customer’s billing details to choose where invoices go. You can set an Invoice email independently of the contact email, or choose electronic delivery to an EAN/GLN number when the accounting connection supports it.

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Before you begin

You need permission to update customers. Invoice creation and delivery also require a ready accounting connection and the appropriate order invoicing preference.

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Set an invoice email

1

Open the customer's billing details

Go to Customers, open the customer, and edit the billing card.
2

Enter Invoice email

Enter the address that should receive invoices and overdue reminders. Visit messages continue to use the customer’s contact details.
3

Check portal access and save

Confirm that the recipient should also have access to the customer’s portal, then save.
The invoice email grants the same customer-portal access as the contact email, not an invoice-only view. A verified address can access all customer records that match it, including records with other companies using Sweeply. Choose a shared invoice address only when that access is intended.
When a customer is created without a separate invoice email, the contact email is copied initially. The two addresses are independent afterwards. Changing the contact email does not update the invoice email. Clearing Invoice email stops invoice email delivery; Sweeply does not fall back to the contact email. An available SMS channel may still be used according to the selected delivery policy.
The saved billing card shows the intended invoice recipient. Review the invoice email separately whenever the customer changes contact details.

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Choose electronic delivery to EAN/GLN

Dinero, e-conomic, and Billy support electronic invoice delivery through Sweeply. The connected accounting account must be able to send electronic invoices; the option is available when the connection supports it. For e-conomic, the agreement must be Danish, have a CVR number, and be enabled for electronic invoicing.
1

Edit the delivery method

Open the customer’s billing card and choose electronic EAN/GLN delivery in Invoice delivery.
2

Enter the recipient number

Enter the customer’s valid 13-digit EAN/GLN number, check it with the customer, and save.
3

Invoice the order

Use Send unpaid invoice when completing the order. Review the resulting invoice status and any errors.
For Send unpaid invoice, electronic delivery replaces the ordinary invoice messages: no additional provider email, provider SMS, or Sweeply invoice-ready message is sent. Draft only, No invoice, and paid-in-cash outcomes keep their own behavior. An invalid number or rejected electronic submission does not switch delivery to email or SMS. Correct the problem before trying again. An accepted submission means the accounting provider accepted it; check the provider for the final delivery outcome.
Last modified on October 4, 2026