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Invoices shows the invoices Sweeply has created in your accounting system, and what remains to be paid. Choose Overdue, Open, Paid, or All, and open an invoice to see payments and the reminders that were sent.

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Where the invoice is sent

You control that on the customer:
  • Invoice email is the address invoices and reminders are sent to. It is separate from the customer’s contact email. If the field is empty, the invoice is not sent by email.
  • EAN/GLN is chosen under Invoice delivery for customers who need an electronic invoice, together with the customer’s 13-digit EAN/GLN number. No email or SMS about the invoice is then sent.
If an EAN number is rejected, Sweeply does not switch to email by itself. Correct the number and try again.

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Send reminders for overdue invoices

1

Find the invoices

Select Invoices > Overdue.
2

Select them

Select the invoices that should get a reminder, and select Send reminder.
3

Choose the channel

Choose email, SMS, or both.
4

Send

Select Confirm and send.
Sweeply checks each invoice in the accounting system just before the reminder is sent. If it has been paid in the meantime, it is skipped. The same invoice does not get two reminders on the same channel on the same day.

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Is a payment missing?

If a payment is registered in the accounting system but not yet visible in Sweeply, select the invoice and select Sync selected.

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Refund a card payment

Refund in Stripe. Sweeply updates the order’s payment by itself and creates the credit note in the accounting system.
Do not only create a credit note in the accounting system. The customer then does not get the money back, and Sweeply still shows the invoice as paid by card.
See How invoicing works for when an invoice is created.
Last modified on October 4, 2026