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Delete a customer only when you intend to remove the customer and their related data from Sweeply. Deletion cannot be undone from the customer page. To end recurring work while keeping the customer history, cancel the subscription instead.

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Before you begin

You need permission to delete customers. Finish any invoicing or payment actions already running before proceeding. The deletion check blocks customers with:
  • Active or paused subscriptions that have not been cancelled
  • Orders that have neither been completed nor cancelled
  • Invoice drafts or issued invoices with an outstanding amount on completed active orders
  • Pending payments
Completed orders that have not been invoiced are shown as a warning. Review whether they still need invoicing before deleting the customer.

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Review and delete

1

Open the deletion action

Open the customer, open the actions menu, and select Delete customer.
2

Resolve unfinished work

If deletion is blocked, follow the links to the affected subscriptions or orders. Pausing a subscription is not enough; cancel it if the agreement is ending.
3

Review what will be removed

Check the counts of properties, orders, and subscriptions and any uninvoiced completed work. The customer’s related history, images, recorded visit evidence, and Insights change history are also removed from Sweeply.
4

Confirm deletion

Confirm only when this permanent removal is intended.
The customer is removed from Sweeply. Existing records in accounting systems and Stripe are not deleted by this action.
If the action fails, check for newly added work or unresolved invoicing and payments, then reopen the deletion review.
Last modified on October 4, 2026