Sweeply separates automatic event notifications, manual customer messages, delivery records, and internal operational handoffs. Configure each channel and rule before relying on it for customer communication.
Configure channels and rules
Decide which email and SMS messages your company may send automatically.
Before-delivery notifications
Configure lead days, timing text, and the resulting planning protection.
Edit templates and review delivery
Preview content, send tests, and understand channel outcomes.
Send a manual message
Select a customer group, preview recipients, test, and dispatch a message batch.
Publish customer terms
Make company-authored terms available in the customer portal and customer emails.
Configure notification channels and rules
Enable email or SMS globally and choose which customer events send automatically.
Configure before-delivery notifications
Choose reminder lead days and the date, fixed-time, or buffer-window promise sent to customers.
Override notification settings for one customer
Customize channels, lead days, and before-delivery timing without changing company defaults.
Edit notification templates and review delivery status
Preview Danish and English email or SMS content, send tests, and interpret delivery outcomes.
Send a manual customer message
Send email or SMS to a customer group or selected customers, orders, or subscriptions after reviewing recipients and content.
Use Inbox and order comments
Review shared operational handoffs and understand how order comments differ from customer messages.
Publish customer terms
Publish company-authored customer terms to the customer portal and customer emails.
