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Sweeply separates automatic event notifications, manual customer messages, delivery records, and internal operational handoffs. Configure each channel and rule before relying on it for customer communication.

Configure channels and rules

Decide which email and SMS messages your company may send automatically.

Before-delivery notifications

Configure lead days, timing text, and the resulting planning protection.

Edit templates and review delivery

Preview content, send tests, and understand channel outcomes.

Send a manual message

Select a customer group, preview recipients, test, and dispatch a message batch.

Configure notification channels and rules

Enable email or SMS globally and choose which customer events send automatically.

Configure before-delivery notifications

Choose reminder lead days and the date, fixed-time, or buffer-window promise sent to customers.

Override notification settings for one customer

Customize channels, lead days, and before-delivery timing without changing company defaults.

Edit notification templates and review delivery status

Preview Danish and English email or SMS content, send tests, and interpret delivery outcomes.

Send a manual customer message

Choose a customer group, filter recipients, test the content, and send an email or SMS batch.

Use Inbox and order comments

Review shared operational handoffs and understand how order comments differ from customer messages.
Last modified on August 27, 2026